Last updated: March 3, 2026
These Terms of Service ("Terms") govern your use of the website located at https://momentiv.ai and any content, materials, or services made available through it (collectively, the "Site"), as well as any AI-powered communication services we provide on behalf of our business clients, including SMS, email, web chat, and voice communications (collectively, the "Communication Services"). The Site and Communication Services are operated by Momentiv LLC ("Momentiv," "we," "us," or "our").
By accessing or using the Site or by engaging with our Communication Services — including sending or receiving SMS messages through a business that uses our platform — you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Site or engage with our Communication Services.
You may use the Site only for lawful purposes and in accordance with these Terms.
You agree that you will not:
We may modify, suspend, or discontinue any part of the Site at any time without notice.
Momentiv provides AI-powered communication and operations services on behalf of home services businesses. When you contact a business that uses our platform, you may interact with our AI assistant, which can respond to service inquiries, schedule appointments, provide information, and send follow-up communications on behalf of that business.
Our Communication Services are powered by artificial intelligence. The AI assistant may handle your inquiry, schedule appointments, and provide information on behalf of the business. If at any time you prefer to speak with a human representative, you may request to be transferred and we will connect you with someone from the business.
The business you contact is responsible for the services they provide to you. Momentiv facilitates communication — we do not perform home services work.
By initiating contact with a business that uses our services through any channel — including but not limited to texting the business phone number, submitting a website contact form, calling the business, emailing the business, or submitting an inquiry through a third-party platform (such as Google Business Profile, Angi, or Thumbtack) — you consent to receive SMS messages related to your inquiry and the services you requested.
Business owners separately consent to receive operational SMS messages, including daily briefings, lead notifications, and status updates, as part of their service agreement with Momentiv.
You may receive SMS messages related to:
Message frequency varies depending on your interaction. You may receive multiple messages during an active conversation and periodic follow-up messages related to your inquiry. We will not send messages unrelated to your service inquiry or the business you contacted.
You opt in to receive SMS messages by taking one of the following actions: (a) sending a text message to a business phone number powered by our services; (b) submitting a website contact form that includes an SMS consent checkbox and disclosure; or (c) providing your mobile phone number during a phone call with the business for the purpose of follow-up communication. No outbound messages are sent to any number that has not opted in through one of these methods. Opt-in consent is recorded and timestamped.
You may stop receiving messages at any time by replying STOP to any SMS message. You will receive a single confirmation message acknowledging your opt-out request, and no further messages will be sent unless you initiate contact again.
Reply HELP at any time for assistance or contact us at hello@momentiv.ai.
Standard message and data rates may apply depending on your mobile carrier and plan. Momentiv does not charge you for receiving messages — any charges are from your mobile carrier.
Our services support all major U.S. mobile carriers. Carriers are not responsible for delayed or undelivered messages.
The content on the Site and information provided through our Communication Services are for general informational purposes only.
The business you contact is responsible for the accuracy of their service offerings, pricing, and availability. You remain solely responsible for your use of any ideas, strategies, or information obtained from the Site or our Communication Services.
If you engage Momentiv for services, the details of that engagement, including scope, pricing, deliverables, and timelines, will be set out in one or more separate written agreements, such as a Master Services Agreement (MSA) and Statement of Work (SOW).
If there is any conflict between these Terms and an MSA or SOW that you have signed with us, the terms of the MSA or SOW will control for that engagement.
All content on the Site, including text, graphics, logos, icons, images, audio, video, and layouts, as well as the overall look and feel of the Site (collectively, the "Content"), is owned by or licensed to Momentiv and is protected by intellectual property and other laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Content for your own informational and internal business purposes only.
You must not:
All trademarks, service marks, and logos displayed on the Site are the property of Momentiv or third parties. Use of these marks without prior written consent is prohibited.
If you submit any information, content, or materials to us through the Site, including feedback, suggestions, or ideas ("Submissions"), you grant Momentiv a non-exclusive, worldwide, royalty-free license to use, copy, modify, and incorporate those Submissions into our business and services without any obligation to compensate you.
You represent and warrant that you have the right to provide any Submissions you send us and that they do not infringe the rights of any third party.
When interacting with our Communication Services, you agree not to:
The Site may contain links to third party websites or may reference or integrate third party tools and platforms.
The Site, Communication Services, and all Content are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, Momentiv disclaims all warranties of any kind, whether express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Without limiting the foregoing, we do not warrant that:
You use the Site and Communication Services at your own risk.
To the fullest extent permitted by law, Momentiv and its owners, directors, employees, contractors, and agents will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with:
even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, Momentiv's total liability for any claim arising out of or relating to the Site, Communication Services, or these Terms will be limited to one hundred U.S. Dollars (US $100).
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Momentiv and its owners, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to:
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page.
Your continued use of the Site or engagement with our Communication Services after we post updated Terms means you accept and agree to the changes. If you do not agree to the updated Terms, you must stop using the Site and our Communication Services.
These Terms and any dispute arising out of or relating to them or the Site will be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law rules.
Any legal action or proceeding arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Vancouver, Washington, and you consent to the jurisdiction of such courts.
Entire Agreement: These Terms, together with our Privacy Policy and any separate written agreements you may have with us (such as an MSA or SOW), constitute the entire agreement between you and Momentiv regarding your use of the Site and Communication Services.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time.
If you have any questions about these Terms, please contact:
Momentiv LLC
Email: legal@momentiv.ai
Website: https://momentiv.ai